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Create a WhatsApp Message Template
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Message Template Deep Dive
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Build a WhatsApp Campaign with Braze
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Build a Canvas with WhatsApp
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More WhatsApp Message Types
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WhatsApp Analytics
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WhatsApp Credit System
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Knowledge Check
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Key Takeaways
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Rate This Course.
Send Messages with WhatsApp
Build dynamic, interactive conversations with WhatsApp.
About this course
Transform your customer engagement strategy by launching high-impact WhatsApp campaigns and automated journeys directly from the Braze dashboard. This course provides a practical guide to the end-to-end messaging process, from selecting the right template to executing complex, two-way conversations. You will learn to navigate the message composer, utilizing different layouts to create rich, personalized experiences that resonate with your audience.
In addition to message creation, you will learn how to integrate WhatsApp into your broader cross-channel strategy using Braze Canvas.
After completing this course, you will be able to:
- Create or source a WhatsApp message template using Meta WhatsApp Manager and/or Braze WhatsApp Template Builder.
- Identify template settings and customization options, including default and carousel layouts in Braze and how locked vs editable fields behave in the message composer.
- Build a WhatsApp campaign using the Braze dashboard.
- Build a Canvas with WhatsApp messages.
- Locate WhatsApp campaign performance metrics in the Braze dashboard.
- Monitor your WhatsApp message sends and billing.