- Course Overview
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Course Overview
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Resources & Materials
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Mock Session Delivery Frequently Asked Questions
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Mock Session Preparation & Expectations
- The Braze Onboarding Experience
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The Four Phases of Onboarding
- Phase 2: Execute - Email Kickoff Mock Session
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Email Kickoff Mock Session
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Email Mock Session Expectations & Outcomes
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Watch: Email Kickoff Mock Session
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Email Onboarding Frequently Asked Questions
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Schedule Your Email Kickoff Session
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Confirm Your Core Email Kickoff Mock Session
- Execute: SMS Setup Training
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SMS Kickoff Mock Session
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SMS Mock Session Expectations & Outcomes
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Watch: SMS Kickoff Mock Session
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SMS Onboarding Frequently Asked Questions
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Schedule Your SMS Kickoff Mock Session
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Confirm Your Core SMS Kickoff Mock Session
- Execute: WhatsApp Setup Training
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WhatsApp Kickoff Mock Session
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WhatsApp Mock Session Expectations & Outcomes
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Watch: WhatsApp Kickoff Mock Session
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Schedule Your WhatsApp Kickoff Mock Session
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Confirm Your Core WhatsApp Kickoff Mock Session
- Phase 3: Monitor
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Tracking Customer Onboarding Progress
- Phase 4: Close
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Closing Out an Onboarding
- Next Steps: Coached Onboarding Delivery
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Coached Onboarding Delivery
- Post-Course Feedback Survey
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Post-Course Feedback Survey
*SUNSETTED* Message Engagement Mock Delivery
Mock Session for Message Channel Engagement.
About this course
The Partner-Led Onboarding program is part of Braze’s Partner Services initiative, which enables us to diversify our service delivery network, afford our customers' optionality, and augment Braze services for scale and reach. Our mission is to develop and expand a world-class global network of agency partners who deliver satisfactory Braze onboarding services and experiences.
This course will take you through a full mock onboarding including three full mock sessions delivered to Braze Partner Engagement Managers to prepare you for the next step of the program, Coached Onboarding Delivery where you will lead a Braze customer through a full Braze onboarding while being shadowed by a Braze resource.